- Leadership is not about you; but it does begin with you. It is mostly an inside job; start there first.
- Be trustworthy; develop trust by trusting others and keeping your word.
- Leadership is a privilege, not a right; you earn it every day by helping others free their inner nobility.
- Communicate a great mission by living it.
- A successful business has two functions: to create and market something that makes the world a better place and to create opportunities for everyone associated with the business to become better people.
- Select and nurture employees whose private dreams are harmonious with the business vision.
- Great employees start with great attitude and are formed into people who embody the mission of the business.
- We cannot know ourselves by ourselves; enlist others in your development.
- Listen better: this is real work. Talk less; ask better questions.
- Define everyone’s job in terms of results that matter to the customer.
- The culture of the business matters most; everything else is built on it.
- You will turn into the people you hang out with: get a better hang out crew.
- Boldness wins. Ask and act outrageously.
- Read more great novels and biographies. Find analogies to apply.
- The boss casts a very large shadow. You are always the model.
- Tell better stories. Make others the heroes of the stories.
- Practice the classical virtues. Behavior matters.
- You cannot cost cut your way to success.
- Time is almost never your friend.
- 99% of your success depends on those people over whom you have no authority. Develop better relationships.
- Become self-differentiated and un-offendable. Your best efforts will be attacked; be strong.
- The best decisions are often found closest to the action. Beware of experts who sit around tables and talk; go to the people on the line.
- Everyone wears a mask. Admit yours and take it off; look at those of others as you relate to them.
- Shift your perspective to whomever you are speaking with/ listening to.
- Remove or ignore negative people, gossiping people, ones who take more than they give in relationships.
- Get a coach—from outside the business.
- Seek to be respected, not loved. Respect follows reliability, responsibility, just actions, and proper credit to others. You cannot buy respect with benefits or parties.
- Influence with integrity: Care about others, be responsible for yourself and to others; earn their respect.
- Learn to float easily between the detail view and the larger overview.
- Imagine bigger. There is always more to see, do, become.
- Practice seeing “around the corner.”
- Be an ambassador: for the department, the business, the industry, your direct reports.
- Gratitude is always a good place to begin.
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